1. Booking and Payment
• Deposit: A 50% non-refundable deposit is required to secure your rental items or wedding dress. This deposit is applied toward your final balance.
• Security Deposit: A valid credit card is required as a security deposit. The amount will be determined based on the value of the order and held until items are returned in satisfactory condition.
• Identification: A valid government-issued ID, such as a driver’s license, is required upon pick-up or delivery.
2. Cancellation Policy
• Cancellation Fees:
• More than 30 Days Before Event: A 25% administration fee (minimum $50) applies.
• Less than 30 Days Before Event: A 50% cancellation charge applies.
• Within 7 Days of Event: A 100% cancellation charge applies.
• Order Adjustments: Final confirmation is due 72 hours before delivery or pick-up. Changes with less than 48 hours’ notice may incur a $35.00 fee. Postponements are allowed for up to 12 months without cancellation charges.
3. Delivery and Pick-Up
• Delivery Schedule: We strive to deliver at your requested time, but schedules are not guaranteed due to factors like traffic or weather. We recommend scheduling delivery a day before your event.
• Receiving Items: Ensure someone is present to count and inspect items upon delivery. If no one is available, items will be left at a predetermined location, and you accept the order as complete unless discrepancies are reported immediately.
• Pick-Up: All items must be packed and ready for pick-up at the scheduled time. Additional pick-up attempts may incur extra fees.
• Accessibility: Delivery is made to accessible areas. Additional charges may apply for difficult access, stairs, elevators, or long-distance carries.
4. Wedding Dress Rental Policies
• Fitting Appointment: Wedding dress rentals require a fitting appointment to ensure the perfect fit. Please schedule your fitting in advance.
• Alterations: Minor alterations may be included. Major alterations or customizations are not covered and will be the renter’s responsibility.
• Care Instructions:
• Pre-Event: Please handle the dress with care to avoid damage.
• Post-Event: Return the dress in the provided garment bag, free from stains and damage. Charges may apply for excessive cleaning or repairs.
5. Care of Rental Items
• Responsibility: Items are your responsibility from delivery/pick-up until return. Use items as intended and protect them from damage.
• Cleaning:
• Linens: Shake out and return in provided containers. Avoid trash bags.
• Glassware: Empty and return in original racks.
• Flatware: Rinse and pack in containers. Avoid prolonged exposure to acids.
• Dishes: Wipe or rinse and stack in containers.
• Canopies: Rinse and let dry. Do not machine wash or use harsh cleaners.
• Damage: You will be charged for damaged, missing, or excessively dirty items, including due to wind, weather, or misuse.
6. Equipment Failure
• Pre-Event Check: All equipment and dresses are tested before leaving our location. Report any issues immediately.
• Troubleshooting: Follow provided setup instructions. Contact us if difficulties arise.
• Replacement: We will replace malfunctioning items at no additional charge if reported before the event.
7. Return and Missing Items
• Return: Items must be ready for pick-up in their original containers. If missing items are found after pick-up, additional rental charges may apply.
• Post-Event Count: Verify items with our driver at pick-up. Return missing items promptly to avoid extra charges.
8. Liability and Indemnification
• Customer Responsibility: You are responsible for any injury, damage, or loss resulting from the use of rented items or dresses.
• Indemnification: By renting from Novia Mia, you agree to indemnify us against any claims, damages, or expenses arising from your event.
9. Governing Law
This agreement is governed by the laws of Alberta, and any disputes will be resolved in the courts of Red Deer.
Thank you for choosing Novia Mia for your special event. We look forward to helping you create memorable moments!
Acknowledgment
By completing your rental reservation / purchase, you acknowledge that you have read, understood, and agree to the terms outlined in this Rental Agreement.